FAQs
Welcome to the 3sixtyskatestore.co.uk FAQ page. Below you'll find quick answers to the questions we're asked most often about our skateboards, surfboards, paddleboards, and accessories. Can't find what you're looking for? Email us at sales@3sixtyskatestore.co.uk.
Orders
1. How do I place an order?
Browse our range of skateboards, surfboards, paddleboards, and accessories, add the items you'd like to your basket, and follow the secure checkout process. You'll receive an order confirmation by email once your purchase is complete.
2. Can I amend or cancel my order after it's placed?
We begin preparing orders quickly, so changes can only be made within a short window after purchase. Please email sales@3sixtyskatestore.co.uk as soon as possible if you need to make any changes.
3. Do you offer a discount for first-time customers?
Yes — new customers can enjoy 10% off their first order. Check our homepage for the current discount code to use at checkout.
Shipping & Delivery
4. Do you ship internationally?
No. 3sixtyskatestore.co.uk ships only to the UK. Delivery times and costs vary depending on your location and are calculated at checkout.
5. How long will my order take to arrive?
UK orders typically arrive within a few business days of dispatch. Please read our shipping policy page. Larger items such as surfboards and paddleboards may also require extra handling time. Estimated delivery windows are shown at checkout.
6. How do I track my order?
Once your order has been dispatched, we'll email you a tracking number so you can follow its journey to your door.
Payments
7. What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna, among other secure options shown at checkout.
8. Is my payment information safe?
Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full card details on our own servers.
Returns & Refunds
9. What is your returns policy?
We offer a 30-day return window on most items. Please see our full Refund Policy for eligibility details and instructions.
10. My board arrived damaged — what do I do?
We're sorry to hear that. Please email us within 48 hours of delivery with your order number and photos of the damage, and we'll resolve it as quickly as possible.
11. How long do refunds take to process?
Once your return is received and inspected, approved refunds are typically issued within 7 business days, though your bank may take a little longer to show the funds.
Products
12. Are your skateboards and surfboards suitable for beginners?
We stock a wide range of boards suited to different skill levels, from complete beginners to experienced riders. If you're not sure what's right for you, get in touch and our team will point you in the right direction.
13. How do I look after my board?
Each product is a little different, so we recommend following any included care instructions. As a general rule, store boards away from direct sunlight and extreme temperatures, and inspect them regularly for wear before use.
Customer Support
14. How can I get in touch with the team?
You can reach us through our Contact Us page, by emailing sales@3sixtyskatestore.co.uk, or by calling +44 7479265554 during our opening hours.